The Customer Experience crash course equips you to create 'WOW' experiences to strengthen customer loyalty.
Customer Experience is the new battleground for gaining a competitive advantage.
Offering quality products or services is no longer enough. That is the bare minimum requirement to being in business.
Neither is offering the cheapest rates possible. In fact, it is usually a wise move to steer clear of the race to the bottom.
Hence you need a well-crafted Customer Experience journey to enjoy the following outcomes:
As an organisation, these challenges might be familiar:
After coaching 200+ executives on Customer Experience, we have witnessed what works and what doesn't.
This has led us to launch our flagship course "The Customer Experience Crash Course." We designed it to help corporate innovators (like yourself) cut their learning curve.
By engaging Collective Campus, you will discover how to:
Shay is GM of Customer Strategy at Collective Campus, helping companies adopt the mindset, methods and tools to successfully explore new business models and disruptive innovation in an era of rapid change and growing uncertainty. He has over 8 years of experience working alongside organisations to implement design thinking and enhance customer experience. He has gained his experience across several consulting firms including Ernst & Young, Capgemini and Accenture. More recently, Shay has delivered design thinking training to employees (ranging from Analysts to Leadership) across traditional industries such Legal Services and Public Sector. Shay is also the co-founder of Barnaby, a men’s fashion socks brand providing customers with high quality and affordable men’s statement socks. After launching at the end of 2013, the brand is now stocked over 20 stores while building a strong social media presence and the brand has had placements in key publications including GQ, Startup Daily and The Daily Telegraph.