Recently staying in a hotel I had a less than perfect experience, being moved rooms at my inconvenience and a few power outages.
Although incredibly polite the staff then asked for a five star review, and I wondered how that would affect others staying at the hotel in the future.
It highlighted to me Why Honesty and Transparency underpins the Sharing Economy today.
Have a listen to why in this episode of Fast Fix Friday!
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Companies such as Airbnb, IBM, Nike, Intuit, Marriott, LEGO, SAP and Walt Disney use design thinking to identify new product and service opportunities and deliver exceptional customer experiences. This guide provides an overview of the five key stages of design thinking, from empathy through to test. Find out how to apply the approach and start innovating at your organisation.
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